User Terms and Conditions

This page sets out the terms and conditions that govern your use of SlotsMillion in Canada. It explains the relationship between us and our users, and describes the basic rules that apply when you open an account, place wagers, use promotions, make deposits and withdrawals, or otherwise interact with our services. By using the site you agree to comply with these terms and any additional rules that apply to specific products or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide your true name, current address and a valid date of birth. We require verification documents before certain actions - for example withdrawals - and may suspend account activity until identity and payment details are confirmed.

You must not share your login details or allow others to access your account. We may restrict or close accounts where we detect multiple accounts, fraudulent activity, chargebacks, or other breaches of these terms. You are liable for all activity on your account unless you notify us promptly of unauthorised access.

Eligibility requirements

To open and maintain an account you must be at least 18 years old and legally permitted to gamble in your jurisdiction. We may refuse registration or limit access from regions where our services are not offered. You must not use false or misleading information when registering or during verification.

Acceptable platform use

Use of the site must be lawful and in accordance with these terms. Prohibited conduct includes exploiting software bugs, attempting to bypass geographic or technical restrictions, using automated tools to place bets, and any behaviour intended to gain unfair advantage or manipulate outcomes.

We reserve the right to investigate suspicious activity and to withhold or confiscate funds where abuse is established. Normal play on slots, table games and live casino products that comply with published game rules is permitted.

General bonus and promotion rules

Promotions and bonuses are subject to their own specific terms which form part of these conditions. Typical rules include minimum deposit requirements, wagering requirements, game contribution rates, maximum bet limits while a bonus is active, and expiry dates. Only one active bonus may apply where stated.

We will publish the applicable terms for each promotion at the time of offer. If the terms conflict with these general conditions, the promotion terms shall apply for that offer.

Deposits and withdrawals

Payments must be made with a method in your name and may be subject to verification checks. Minimum deposit and withdrawal amounts, processing times and any limits are listed in the cashier area and may vary by payment method and account status.

Withdrawals may be subject to additional checks for identity, source of funds and anti-fraud measures. We aim to process valid withdrawal requests promptly, but reserve the right to delay payouts where required for compliance or security reasons.

Dispute resolution

If you have a complaint please contact our support team so we can attempt to resolve the matter directly. We will investigate disputes in good faith and provide a response within a reasonable time frame. If we cannot reach an agreement, available regulatory or independent dispute-resolution options will be described in our support materials.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where required, notified to you. Continued use of your account after an update constitutes acceptance of the revised terms. If you do not accept changes you should stop using the service and close your account following the account closure process.