Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. You can contact us through convenient channels including live chat, email and phone - whichever suits you best. For account or payments queries have your ID and transaction details ready to speed up verification. We aim for fast, practical replies and clear guidance so you can get back to play quickly. Support is available in English and we follow Canadian privacy standards.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email) - live chat during extended hours. Please have your account ID ready. |
| General enquiries | [email protected] (email) - reply in 24 hours |
| Affiliate enquiries | [email protected] (email) - response by affiliate team |
| Phone | +1 416 538 2941 (call) |
| Working hours | Mon-Fri, 09:00-18:00 (ET) |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or situations requiring explanations or document review. Please email [email protected] with a clear subject line and include your full name, account ID and current contact details. Providing complete information up front helps us avoid delays and speeds up verification or resolution.
Submit your enquiry
Response Time
Support response times vary by request. Most inquiries are answered within one business day, usually by email or live chat follow-up. Complex issues that require verification, payment checks, or extended account reviews may take longer to resolve; depending on the case, these can require several business days. We’ll keep you updated on progress and request any documents needed to speed things up.
Feedback
We welcome your feedback, suggestions, or ideas to improve the site. Send us your thoughts and we’ll review them carefully, your input helps shape new features, fix issues, and improve the user experience. We read every message and use feedback to make the site easier and more enjoyable for Canadian players.